Tidio is a live chat tool you add to your website, with the Lyro AI assistant that answers repeat questions automatically and flows that greet visitors. It is useful if you run a site, digital store or course platform that gets the same questions again and again, and you want faster replies without watching the chat all day.
Key features
- Live chat widget: Add it to any website.
- Lyro AI assistant: Answers common questions automatically.
- Free plan: A limited number of conversations each month.
- Automated flows: Greet visitors and qualify requests before a person joins.
Pricing
| Plan | Price | What you get |
|---|---|---|
| Free | Free | 50 conversations/month and 50 one-time Lyro conversations |
| Starter | About $24/month | 100 conversations |
| Growth | About $49/month | From 250 conversations, Lyro and Flows as add-ons |
| Plus / Premium | Custom | Enterprise-level support |
Prices can change, so check Tidio’s official pricing page before you subscribe.
Pros and cons
| Pros | Cons |
|---|---|
| Free plan is enough to test real chat volume | Costs rise quickly as conversations grow |
| Lyro handles repeat questions without constant staffing | AI and automation are add-ons on lower tiers |
| Easy to install on common site platforms | Lyro needs good source content to answer accurately |
Use cases
- Repeat questions about a course or digital product: Let Lyro answer questions on pricing, access and content automatically.
- Qualifying interested visitors: Use a flow that asks what the visitor needs before passing them to you.
- After-hours support: Answer common questions overnight and follow up on complex cases in the morning.
Tidio vs CustomGPT
Tidio is live chat where a person can step in, alongside an AI assistant. CustomGPT builds an assistant that answers from your documents and content without human chat.
Who it’s best for
Owners of websites, digital stores and course platforms who get repeat questions and want faster replies.
Skip it if your site has little traffic and a contact page and email are enough.
How to get started
Install the widget on the free plan, add your top frequently asked questions, and watch conversation volume before upgrading.
FAQ
What are the free plan limits? 50 conversations a month and 50 one-time Lyro conversations.
Is Lyro included in every plan? On some plans it is a separate add-on, so check the plan details.
How is it priced? Mostly by monthly conversation volume.
Disclosure: al-khwarizmi may earn a commission if you sign up for Tidio through links in this article. This does not change the price you pay, and it does not influence which tools we cover.
